IgniteTech ‘Turbo-Charges’ BryterCX, Journey Intelligence Industry with Predictive Analytics Capabilities
Sep 23, 2022
IgniteTech today announced the integration of Iris InsightsTM into its BryterCX Journey Intelligence platform, bringing a new level of analytics capabilities to the industry-leading solution.
Handling Business Continuity & Emergency Communications: Insights from Two Case Studies
Sep 8, 2022
No business continuity and disaster recovery plan is complete without emergency communications. In this article, we look at how 3 companies from the financial services, hospitality, and healthcare industries successfully incorporated emergency communications into their BC/DR initiatives.
4 Customer Service Approaches To Wow Millennials and Gen Zs
Jul 27, 2022
Millennials and Gen Zs have unique preferences regarding customer experience. Learn the best customer service approach to engage these unique customers.
4 Tips to Improve CX with Conversational Customer Service
Jul 7, 2022
Conversational customer service. Find out what it is, why it's important and the four key tips you need to consider when implementing to give the biggest boost to your customer experience.
