IgniteTech Acquires Leading Knowledge Management Platform AnswerHub
Nov 16, 2022

IgniteTech today announced the asset acquisition of AnswerHub, Inc., a powerful knowledge management platform built to capture, curate, and distribute the expertise of developers and technical teams.

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How Quality Insights Give You a Competitive Edge
Nov 14, 2022

When it comes to winning deals and retaining customers, access to market intelligence is everything. However, a staggering 42% of sales reps say they don’t have enough information before making a call to win trust and build credibility. Read on to learn how to stay ahead of the competition.

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7 Items to Track for Business Success
Oct 20, 2022

As any marketing or sales professional will tell you, uncovering actionable insights to land or retain customers is worth its weight in gold — and equally hard to come by. Whether you are hoping to land new customers, retain your existing base or explore new markets, here are seven key insights we’ve identified that are table stakes to increase customer engagement, identify opportunities and drive revenue.

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IgniteTech ‘Turbo-Charges’ BryterCX, Journey Intelligence Industry with Predictive Analytics Capabilities
Sep 23, 2022

IgniteTech today announced the integration of Iris InsightsTM into its BryterCX Journey Intelligence platform, bringing a new level of analytics capabilities to the industry-leading solution.

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How 3 Companies Handle Business Continuity and Emergency Communications
Sep 8, 2022

No business continuity and disaster recovery plan is complete without emergency communications. In this article, we look at how 3 companies from the financial services, hospitality, and healthcare industries successfully incorporated emergency communications into their BC/DR initiatives.

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4 Customer Service Approaches To Wow Millennials and Gen Zs
Jul 27, 2022

Millennials and Gen Zs have unique preferences regarding customer experience. Learn the best customer service approach to engage these unique customers.

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