4 Tips to Improve CX with Conversational Customer Service
Jul 7, 2022

Conversational customer service. Find out what it is, why it's important and the four key tips you need to consider when implementing to give the biggest boost to your customer experience.

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IgniteTech Expands CX Software Portfolio With Acquisition of BryterCX Assets
Jan 27, 2022

IgniteTech today announced that a definitive agreement has been signed by all parties for the acquisition of certain assets of BryterCX, a provider of end-to-end customer journey solutions that take customer experience (CX) to the next level.

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Tapping Into the Voice of the Customer
Sep 17, 2021

To cater to your customers you need to understand their needs at a deep level. A Voice of the Customer strategy can get you there.

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Improving Your Customer Experience — The Right Way
Jun 16, 2021

76% of B2B buyers expect companies to understand their unique needs and personalize service. Are you able to meet that demand?

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