Enterprise Procurement Platform
Optimize your organization’s procurement processes to lower costs and improve supplier management
IgniteTech PurchasingNet includes four product suites: PNet eProcurement, PNet ePayables, Pnet Financial Management and PNet Services. PNet eProcurement facilitates the entire process of purchasing materials or services online. PNet Payables is a web-based solution for invoice processing. PNet Financial Management provides solutions to assist in financial planning, reporting and tracking services. And PNet Services is your complete resource for education, consulting, integration and supplier onboarding, training and upgrade services. These services can be purchased in PSUs that are pre-paid, on-hour blocks of time that can be used for any service during a twelve-month period.
Services to Support Your Success
Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. The Program offers three service tiers: Platinum, Gold, and Standard.
IgniteTech’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution. Among a total of 7 benefits, the PurchasingNet Platinum Support program includes:
- Always-On Support: Access to support 24×7, with Severity 1 issue response time in less than one hour
- Forever Upgrades: Maintain superior performance, stability and security of your IgniteTech solution to carry you forward for years and years without the requirement of paying new license fees for new versions
- IgniteTech Unlimited Kickstart: Accelerate your use of IgniteTech’s Unlimited program with Kickstart Services, which includes configuration and installation of one IgniteTech Unlimited eligible solution annually.
Maximize the return on your investment with IgniteTech’s Consulting Services, an exclusive benefit for IgniteTech Platinum customers. From advisory and process consulting through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.
Speak with an IgniteTech Expert
To learn more about how to ignite better business performance with IgniteTech’s solutions & services, please request a meeting with an IgniteTech Customer Success Manager.