Kayako

Help Desk Software for Personal & Connected Customer Service

Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter.

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Kayako Solution Overview

Kayako is cloud-based help desk software for multichannel communication with powerful out-of-the-box functionality.

Kayako makes it easy for your customer service team to manage requests and conversations over any channel, support customers better and stay personal as you grow.

Why Kayako?

Shared inbox for customer conversations
Boost productivity and better support customers with Kayako's shared inbox.
Customer self-help knowledge base
Let customers find help 24x7 with a robust self-help knowledge base.
Help desk software built for modern businesses
Your team will feel like superheroes with Kayako. Agents can see real-time customer activity across all your apps for true context to deliver faster, more helpful support.

Kayako is available as part of the IgniteTech Unlimited Program via ESW Capital sister company Think3.

SEE KAYAKO IN ACTION

Learn what Kayako can do for your team in our 10-minute walkthrough video.

HOW IS KAYAKO DIFFERENT?

It can be tricky to know exactly what to look for when you're evaluating helpdesks and customer service software. So many features, price plans, and comparison tables…where do you start?

We've talked with thousands of businesses — and no two customer service teams have the same needs.

Thousands of Customers Across Multiple Industries

We give our customers the tools they need to deliver stellar customer support experiences across all channels. These are just a few of the many companies that use Kayako software and what they have to say about us.

Kayako completely changed the way we provide support to our customers, from the day we installed the application. Since then, customers are very happy. Its simplicity and ease of use save us a lot of work. Definitely will recommend this product to anyone who does customer support.

Juan Carlos Seguí

From the first day we started talking with Kayako, we realized that they share the same passion for Customer Wow as we do. Their tools and experience help us make this philosophy into a reality — effective, prompt and succinct support.

Richard Nolting

Our staff quickly became familiar and comfortable with Kayako.

Bob Sanguedolce // VP of Technology

We’ve been using Kayako now for a little over two years, and the helpdesk has positively and profoundly impacted how we interact with our customers daily and has allowed us to build meaningful relationships with them while also providing clear, concise customer service… In short, Kayako is tops!

Robert Miles

Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. The Program offers three service tiers: Platinum, Gold, and Standard. IgniteTech’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.

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