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IGNITETECH'S CORPORATE VISION

Where software goes to live

Watch CEO Video

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Cloud Cost Optimization

Other solutions are CRAP Disguised as a cloud cost-cutting tool.

Don't settle for number 2.Learn More

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Acquisition Announcement

IGNITETECH EXPANDS CX SOFTWARE PORTFOLIO WITH ACQUISITION OF BRYTERCX ASSETS

Read the Release

Kayako Solution Overview

Kayako is cloud-based help desk software for multichannel communication with powerful out-of-the-box functionality.

Kayako makes it easy for your customer service team to manage requests and conversations over any channel, support customers better and stay personal as you grow.

Why Kayako?

  • Shared inbox for customer conversations
    Boost productivity and better support customers with Kayako's shared inbox.
     
  • Customer self-help knowledge base
    Let customers find help 24x7 with a robust self-help knowledge base.
     
  • Help desk software built for modern businesses
    Your team will feel like superheroes with Kayako. Agents can see real-time customer activity across all your apps for true context to deliver faster, more helpful support.
Kayako is available as part of the IgniteTech Unlimited Program via ESW Capital sister company Think3.
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SEE KAYAKO IN ACTION

Learn what Kayako can do for your team in our 10-minute walkthrough video.

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HOW IS KAYAKO DIFFERENT?

It can be tricky to know exactly what to look for when you're evaluating helpdesks and customer service software. So many features, price plans, and comparison tables…where do you start?

We've talked with thousands of businesses — and no two customer service teams have the same needs. 

Thousands of Customers Across Multiple Industries

We give our customers the tools they need to deliver stellar customer support experiences across all channels. These are just a few of the many companies that use Kayako software and what they have to say about us.

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Kayako completely changed the way we provide support to our customers, from the day we installed the application. Since then, customers are very happy. Its simplicity and ease of use save us a lot of work. Definitely will recommend this product to anyone who does customer support.

Juan Carlos Seguí
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From the first day we started talking with Kayako, we realized that they share the same passion for Customer Wow as we do. Their tools and experience help us make this philosophy into a reality — effective, prompt and succinct support.

Richard Nolting
General Electric

Our staff quickly became familiar and comfortable with Kayako.

Bob Sanguedolce // VP of Technology
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We’ve been using Kayako now for a little over two years, and the helpdesk has positively and profoundly impacted how we interact with our customers daily and has allowed us to build meaningful relationships with them while also providing clear, concise customer service… In short, Kayako is tops!

Robert Miles

Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. The Program offers three service tiers: Platinum, Gold and Standard. IgniteTech’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.

Learn More

Resources

Kayako Product Overview
Kayako Product Overview
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Kayako Support Services
Kayako Support Services
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Blog Posts

4 Customer Service Approaches To Wow Millennials and Gen Zs

Jul 27, 2022

4 Customer Service Approaches To Wow Millennials and Gen Zs

Millennials and Gen Zs have unique preferences regarding customer experience. Learn the best…

Read More
FogBugz and ScaleArc Transition to IgniteTech

Jul 20, 2022

FogBugz and ScaleArc Transition to IgniteTech

IgniteTech today announced a transition of two software products from the ESW Capital portfolio to…

Read More
The 3 Biggest Developments in Enterprise Cloud Today (and Why They're a Big Deal)

Jul 1, 2022

The 3 Biggest Developments in Enterprise Cloud Today (and Why They're a Big Deal)

Get the top 3 developments in enterprise cloud and see how you can get updates on them for driving…

Read More
7 Must-Have Tools To Make Remote Work Really Work

Jun 22, 2022

7 Must-Have Tools To Make Remote Work Really Work

Remote work is tricky. Discover how we use 7 tools to take asynchronous remote work initiatives to…

Read More
CX Analytics Leader, Kay Williams, Joins IgniteTech as Senior Vice President, Customer Experience

Jun 16, 2022

CX Analytics Leader, Kay Williams, Joins IgniteTech as Senior Vice President, Customer Experience

IgniteTech today announced Kay Williams, CX journey analytics leader and BryterCX product expert,…

Read More
3 Things Enterprise Tech Leaders Need To Prioritize in 2022 and Beyond

May 23, 2022

3 Things Enterprise Tech Leaders Need To Prioritize in 2022 and Beyond

To meet succeed in today’s turbulent business environment, enterprise tech leaders need to…

Read More

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