Challenges & Opportunities

Leverage innovative technologies to improve customer experience, expand team intelligence and increase efficiency while lowering costs.
  • Integrated management solutions
    Simplify management and oversight by consolidating your data and systems.
     
  • Business intelligence
    Increase team efficiency by accessing the latest information on accounts, competitors and prospects.

Solutions

AlertFind

Enterprise notifications to communicate important information, monitor responses and verify staff safety.

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FirstRain

Stay in the know with just-in-time sales & marketing intelligence to increase customer engagement and grow revenue.

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Synoptos

Understand what’s transpiring in the media, identify pathways to influence key stakeholders and improve operational decision making.

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ResponseTek

Collect and aggregate customer experience, demographic, journey and behavior data to monitor and improve customer experience in real time.

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Acorn

Activity-Based Costing and Profit Management. Obtain cost-to-serve customer insights for direct and indirect costs, and precisely attribute against products, customers, regions, business units and facilities.

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Customer Success

Acorn Use Case: Cost & Profitability Management
Acorn Use Case: Cost & Profitability Management
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FirstRain Use Case: Market & Competitive Intelligence
FirstRain Use Case: Market & Competitive Intelligence
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FirstRain Use Case: Sales Rep Account Intelligence
FirstRain Use Case: Sales Rep Account Intelligence
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Kayako Toshiba Use Case: Multichannel Customer Service
Kayako Toshiba Use Case: Multichannel Customer Service
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ResponseTek Use Case: Voice of the Customer
ResponseTek Use Case: Voice of the Customer
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Synoptos Use Case: Executive Daily News Briefs
Synoptos Use Case: Executive Daily News Briefs
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