KNOVA SOLUTION OVERVIEW

Why Knova?

  • Easy Knowledge Management
    Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff.
     
  • Powerful Self-Service
    Help users resolve issues themselves on-demand, and proactively deliver information about known issues to targeted customers.
     
  • Mobile Experience
    The Knova Mobile eXperience (KMX) app allows anyone to access all the features of Knova from anywhere.
     
  • Create Rich Communities
    Your best product experts are often your own customers. Knova incorporates forums to build user-driven knowledge communities.
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  • Knowledge is Power
    Let users find exactly what they're looking for through intelligent search that speeds issue resolution, whether they're your internal employees or your external customers. It's a much more user-friendly approach than basic enterprise search, FAQs and traditional content management solutions.
     
  • Smarter Search
    Knova goes beyond basic search, getting smarter every time you use it. Star ratings and feedback on article quality help ensure users are getting the best advice.
     
  • Actionable Data
    Act on knowledge trends, with no advanced programmers or linguists needed. See who is searching for articles, view the outcomes and log success rates.
     
  • Value
    By delivering resolutions quickly and accurately, Knova increases customer satisfaction and loyalty while decreasing your costs. Simple steps guide users through resolutions and empower self-help, freeing up IT support teams to focus on more complex issues.

Resources

Knova Product Overview
Knova Product Overview
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Knova Consulting Services
Knova Consulting Services
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Knova Support Services
Knova Support Services
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COMPLEMENTARY IGNITETECH UNLIMITED SOLUTIONS

Check out the solutions below, available free as part of your Knova subscription:

FirstRain

Stay in the know with just-in-time sales & marketing intelligence to increase customer engagement and grow revenue.

Learn More UNLIMITED
Xinet

The most powerful pure-play Digital Asset Management (DAM) and production/workflow solution.

Learn More

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