Customer Experience Management

Collect and aggregate customer experience, demographic, journey and behavior data to monitor and improve customer experience in real-time

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ResponseTek is an enterprise Customer Experience Management SaaS solution and includes three solutions: Voice of the Customer, Voice of the Employee and Listening Lab.

Each and Every One of Your Customers Has a Valuable Opinion About Your Brand. Are You Set Up To Hear It?

  • Collect and aggregate customer experience, demographic, journey and behavior data to monitor and improve customer experience in real-time
  • Provide real-time analytics and insights to help you make data-driven decisions across your entire organization, allowing you to optimize experiences, services and processes across the entire customer journey
  • Enable two-way exchange with customers that saves and retains at-risk customers in real-time and empowers your employees to deliver exceptional customer experiences
  • Support business strategies by developing long-term, meaningful relationships with customers
The necessity of outperforming competitors with positive brand experiences in order to create loyal customer advocates is increasingly becoming a top concern for executives.

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Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the Ignite Customer Support Program.  The Program includes three service tiers: Platinum, Gold and Standard. Ignite’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.

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Consulting Services

Maximize the return on your investment with Ignite’s ResponseTek Consulting Services. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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Enterprise License Agreement

Convert Promoters to Brand Ambassadors with User-Generated-Content (UGC) Capabilities

The ResponseTek customer experience management platform now includes a UGC image curation capability to help turn promoters into brand ambassadors. The new UGC functionality adds a new dimension to existing Voice of the Customer and Voice of the Employee initiatives that can help drive demand and build positive brand sentiment.

The new capability is available via the Ignite customer benefit ELA program, Prime, which offers ResponseTek customers licenses, including support services at your current support level. By leveraging the Prime program, Ignite customers add new capabilities, displace existing software costs, and address ― at no cost ― additional service requirements for their organization’s IT, marketing, sales, finance, and compliance teams.

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Speak with an Ignite Expert

To learn more about how to ignite better business performance with Ignite Technologies’ solutions & services, please request a meeting with an Ignite Customer Success Manager.