Ignite’s Platinum Program is designed with one simple goal:
to ensure your success.
On site or remote, our experts are your business solution professionals, with deep product knowledge and comprehensive, detailed awareness of your deployment. And we’re ready 24×7, whenever you need us — to keep your operations smooth and your projects on track.
We call this the Platinum Promise. It’s a promise we keep by combining top-flight product support and solution services into a rich and cohesive offering. Our product families all enjoy Platinum programs that have some unique offerings to fit the customer need, but all of our programs include a Customer Escalation Manager, On-Demand Training, prioritized feature requests and a dedicated Platinum Hotline.
Already enjoying Platinum and have a recommendation for an additional level of support? Don’t hesitate to let your Customer Escalation Manager know today.