Why SupportSoft?
- Simplify IT Support
Solving support issues doesn’t need to be time-consuming or frustrating. With Self-Healing, Self-Service and Assisted Service on one platform, IT teams and users can understand and fix problems fast. Devices can even heal themselves as issues emerge.
- Empower Your Users
Rather than calling the helpdesk and waiting in the queue — let users resolve their support issues themselves and quickly get back up and running. Your IT teams are also freed up to work on more complex problems and solve issues faster.
- Improve KPIs
Self-service support delivers fast and straightforward resolutions to queries and frees help desk teams to unobtrusively work on devices while they’re in use. It boosts user productivity and satisfaction, reducing Average Handle Times and improving First Call Resolution.
- ProactiveAssist
Access Self-Healing, Self-Service and Assisted Service in one easy-to-use interface.
- Proactive Support Alerts
Keep users aware of relevant events such as emergency maintenance, viruses and system outages. You can send instant communications to any logged-in machine.
- Account Manager
Reduce helpdesk workloads, giving users control over resetting their Windows Active Directory password securely.
- Integrated Knowledge Management
Let users search information from a single console through integration with knowledge management solutions.
NEW GENAI COPILOT FEATURE
SupportSoft CoPilot is an add-on that employs GenAI to enhance the existing natural language search capabilities on the SupportSoft platform. Users can input questions or problems in natural language, like 'Internet is slow,' and CoPilot will fetch more accurate and relevant articles or guides to assist with the issue.
BENEFITS
- Enhanced Query Interpretation: Utilizes GenAI to better understand user queries, extracting key terms and understanding the context for optimal results.
- Fast Issue Resolution: By generating more targeted search results, SupportSoft CoPilot expedites problem-solving, increasing user satisfaction.
COMPLEMENTARY IGNITETECH UNLIMITED SOLUTIONS
Check out the solutions below, available free as part of your SupportSoft subscription:
AlertFind
AlertFind
Enterprise notifications to communicate important information, monitor responses and verify staff safety.
Sococo
Sococo
Sococo is the online workplace where distributed teams come to work together each day, side-by-side.
Blog Posts
Jul 20, 2022
FogBugz and ScaleArc Transition to IgniteTech
IgniteTech today announced a transition of two software products from the ESW Capital portfolio to…
Jul 12, 2022
DNN Connect 2022: A trip report
Brad Mills, Chief Product Officer at IgniteTech, details his experience at the DNN Connect 2022…
Jul 1, 2022
The 3 Biggest Developments in Enterprise Cloud Today (and Why They're a Big Deal)
Get the top 3 developments in enterprise cloud and see how you can get updates on them for driving…
May 23, 2022
3 Things Enterprise Tech Leaders Need To Prioritize in 2022 and Beyond
To meet succeed in today’s turbulent business environment, enterprise tech leaders need to…
Jul 15, 2019
How Infobright's Columnar Database Supercharges Decision Making and Supports Organizational Agility
Enterprises are moving away from conventional OLTP relational databases in search of more convenient…
Mar 7, 2019
How an Event Data Warehouse Helps Meet Compliance Demands
Event data warehouse solutions are essential to meeting today’s compliance demands, helping…