KNOVA SOLUTION OVERVIEW

Why Knova?

  • Easy Knowledge Management
    Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff.
     
  • Powerful Self-Service
    Help users resolve issues themselves on-demand, and proactively deliver information about known issues to targeted customers.
     
  • Mobile Experience
    The Knova Mobile eXperience (KMX) app allows anyone to access all the features of Knova from anywhere.
     
  • Create Rich Communities
    Your best product experts are often your own customers. Knova incorporates forums to build user-driven knowledge communities.
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  • Knowledge is Power
    Let users find exactly what they're looking for through intelligent search that speeds issue resolution, whether they're your internal employees or your external customers. It's a much more user-friendly approach than basic enterprise search, FAQs and traditional content management solutions.
     
  • Smarter Search
    Knova goes beyond basic search, getting smarter every time you use it. Star ratings and feedback on article quality help ensure users are getting the best advice.
     
  • Actionable Data
    Act on knowledge trends, with no advanced programmers or linguists needed. See who is searching for articles, view the outcomes and log success rates.
     
  • Value
    By delivering resolutions quickly and accurately, Knova increases customer satisfaction and loyalty while decreasing your costs. Simple steps guide users through resolutions and empower self-help, freeing up IT support teams to focus on more complex issues.

Resources

Knova Product Overview
Knova Product Overview
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Knova Support Services
Knova Support Services
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Knova Consulting Services
Knova Consulting Services
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COMPLEMENTARY IGNITETECH UNLIMITED SOLUTIONS

Check out the solutions below, available free as part of your Knova subscription:

FirstRain

Stay in the know with just-in-time sales & marketing intelligence to increase customer engagement and grow revenue.

Learn More UNLIMITED
Synoptos

Understand what’s transpiring in the media, identify pathways to influence key stakeholders and improve operational decision making.

Learn More UNLIMITED
Xinet

The most powerful pure-play Digital Asset Management (DAM) and production/workflow solution.

Learn More

Blog Posts

IgniteTech Announces Addition of Jive Software to Company’s Leading Solutions

May 3, 2023

IgniteTech Announces Addition of Jive Software to Company’s Leading Solutions

Jive Software joins IgniteTech’s product portfolio with an emphasis on new innovation

Read More
IgniteTech Unveils Next Wave of Digital Publication Innovation Features to Olive Software

Jan 26, 2023

IgniteTech Unveils Next Wave of Digital Publication Innovation Features to Olive Software

Newly-released features include a more robust delivery network and enhanced publishing capabilities.

Read More
New Year, New Updates for Xinet 2023.1

Jan 13, 2023

New Year, New Updates for Xinet 2023.1

You wanted, we delivered - find out what's new in Xinet and what you can expect from your DAM this…

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IgniteTech Acquires Leading Knowledge Management Platform AnswerHub

Nov 16, 2022

IgniteTech Acquires Leading Knowledge Management Platform AnswerHub

IgniteTech today announced the asset acquisition of AnswerHub, Inc., a powerful knowledge management…

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How Quality Insights Give You a Competitive Edge

Nov 14, 2022

How Quality Insights Give You a Competitive Edge

When it comes to winning deals and retaining customers, access to market intelligence is everything.…

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Why Distributed Teams Are Undeniably Here to Stay

Nov 2, 2022

Why Distributed Teams Are Undeniably Here to Stay

Tired of hearing about the "new normal"? Find out why distributed teams and flexible working are one…

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