Easy Knowledge Management
Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff.
Help users resolve issues themselves on-demand, and proactively deliver information about known issues to targeted customers.
The Knova Mobile eXperience (KMX) app allows anyone to access all the features of Knova from anywhere.
Create Rich Communities
Your best product experts are often your own customers. Knova incorporates forums to build user-driven knowledge communities.
Knowledge is Power
Let users find exactly what they're looking for through intelligent search that speeds issue resolution, whether they're your internal employees or your external customers. It's a much more user-friendly approach than basic enterprise search, FAQs and traditional content management solutions.
Knova goes beyond basic search, getting smarter every time you use it. Star ratings and feedback on article quality help ensure users are getting the best advice.
Act on knowledge trends, with no advanced programmers or linguists needed. See who is searching for articles, view the outcomes and log success rates.
By delivering resolutions quickly and accurately, Knova increases customer satisfaction and loyalty while decreasing your costs. Simple steps guide users through resolutions and empower self-help, freeing up IT support teams to focus on more complex issues.
Services to Support Your Success
Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. The Program offers three service tiers: Platinum, Gold and Standard. IgniteTech’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.
Maximize the return on your investment with IgniteTech’s Consulting Services, an exclusive benefit for IgniteTech Platinum customers. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.