AnswerHub

Knowledge management system

AnswerHub enables software and technology professionals to collaborate, share their expertise and connect.

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COMPANY NEWS

IGNITETECH ANNOUNCES ADDITION OF JIVE SOFTWARE TO COMPANY’S LEADING SOLUTIONS

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COMPANY NEWS

IGNITETECH ACQUIRES LEADING KNOWLEDGE MANAGEMENT PLATFORM ANSWERHUB

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ANSWERHUB SOLUTION OVERVIEW

AnswerHub is built for developers and technical teams to efficiently capture and share their expertise. It allows your teams to focus on the business outcomes that matter the most while growing and building your brand's community.

Why AnswerHub?

Knowledge Hub: Topic and tag-enabled search makes finding content quick and easy for the user from within your central knowledge repository. This means your developers spend less time answering questions and more time developing.
Q&A Forum: Users can ask questions to subject-matter experts from within your community. AnswerHub's Expert Identification Engine ranks experts’ knowledge and highlights their answers to increase visibility. All Q&As are archived so users can find them later to encourage self-service and reduce repeat questions. With self-service issue resolution, you can save up to 35% on customer support while scaling developer engagement.
Ideation: Creators and power users have a forum where they can contribute ideas for future product development. This encourages community growth, instills a sense of ownership in your brand and motivates users to continue engaging with others on your brand's behalf.
Advanced Plugins and Theming Engines: AnswerHub is fully customizable to look and function as an extension of your brand. Meet brand guidelines without needing a developer or custom coding.

NEW GENAI COPILOT FEATURE

AnswerHub CoPilot is an AI-powered feature that simplifies access to information for developers and technical teams. Through its summarization and Q&A capabilities, CoPilot enables users to mine nuggets of data from the extensive knowledge base that AnswerHub communities have amassed over the years. The result is more time spent on productive work, as teams can quickly uncover the information they need.

FEATURES:

Intelligent Q&A Assistance: Simply pose a query, and AnswerHub CoPilot will fetch a concise and precise answer by tapping into vast repositories of documents and community insights.
Enhanced Document Summarization: AnswerHub CoPilot provides a succinct, thoughtful summary (think of it as an automatic TL;DR) to quickly decide if you have the right document for the information you're after.

BENEFITS:

Reduces time spent on searching for information and enables users to get to solutions faster.
Improves the quality of the information provided.
Simplified data retrieval ensures users can focus on core tasks and business outcomes.

KNOWLEDGE SHARING & COLLABORATION

AnswerHub’s platform enables your experts to be empowered to share insights and best practices across distributed developer and technical teams. It protects your institutional knowledge by getting it out of your experts' heads and making it available to everyone via one common knowledge base.

THE RIGHT ANSWER AT THE RIGHT TIME

AnswerHub’s platform gives all members of developer and technical teams immediate access to everything teams know in one consistent, accurate and up-to-date collaboration environment — eliminating common onboarding inefficiencies, increasing team productivity and ensuring everyone has access to correct information.

ON-DEMAND BEST PRACTICES AND INSIGHTS

AnswerHub’s platform enables highly distributed and global technical and non-technical teams to identify the right subject matter experts and the most up-to-date knowledge — anytime, anywhere.

GROW & CONNECT YOUR DEVELOPER & TECHNICAL COMMUNITIES

AnswerHub’s platform enables the growth of strong developer and technical team communities by keeping these critical enterprise stakeholders more connected, informed, and collaborative. The result? Developing and deploying your software solutions to your customers faster than ever.

SHARE KNOWLEDGE IN THE HUB

Find answers, comment on other questions, and grow the AnswerHub community.

Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. The Program offers three service tiers: Platinum, Gold, and Standard. IgniteTech’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.

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Consulting Services

Maximize the return on your investment with IgniteTech’s Consulting Services, an exclusive benefit for IgniteTech Platinum customers. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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