Challenges & Opportunities

Optimize customer experience by providing great service and capturing and actioning customer feedback.
  • Deliver excellent customer support
    Service customers with access to critical information from all sources, without having to switch between applications.
     
  • Capture the voice of the customer
    Surveying customers isn’t enough. Turn this data into actions that improve products & services and drive customer retention.

Solutions

ResponseTek

Collect and aggregate customer experience, demographic, journey and behavior data to monitor and improve customer experience in real time.

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Corizon

User-interface mashup technology that integrates data from cloud services, thick clients and web services, providing a real-time holistic view for CS agents to provide excellent customer service.

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Bespeak

Maximize and grow returns at every point across the customer journey. Develop loyalty programs that drive incremental revenue through automated customer interactions.

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Customer Success

Kayako Toshiba Use Case: Multichannel Customer Service
Kayako Toshiba Use Case: Multichannel Customer Service
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ResponseTek Use Case: Voice of the Customer
ResponseTek Use Case: Voice of the Customer
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