Challenges & Opportunities

Optimize customer experience by providing great service and capturing and actioning customer feedback.
  • Deliver excellent customer support
    Service customers with access to critical information from all sources, without having to switch between applications.
     
  • Capture the voice of the customer
    Surveying customers isn’t enough. Turn this data into actions that improve products & services and drive customer retention.

Solutions

BryterCX

BryterCX provides detailed insights into customer experience (CX), creating opportunities to reduce costs & improve customer satisfaction.

Learn More
Corizon

User-interface mashup technology that integrates data from cloud services, thick clients and web services, providing a real-time holistic view for CS agents to provide excellent customer service.

Learn More

Customer Success

BryterCX Banking Case Study
BryterCX Banking Case Study
Download
Kayako Toshiba Use Case: Multichannel Customer Service
Kayako Toshiba Use Case: Multichannel Customer Service
Download

Speak with an IgniteTech Expert

Just complete this quick form and we'll connect you to the right people at IgniteTech who can help you.