TriActive

Service Desk Solution

Optimize asset, configuration and desktop management.

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TriActive Solution Overview

TriActive is a SaaS service desk product that includes three solutions:

Asset Management Suite
Configuration Management Suite
Desktop Management Suite

Why TriActive?

Asset Management Suite
Gain control of fixed IT assets. Manage license tracking, compliance, renewals and total spend and savings with a simple-to-install microagent and simple-to-use software usage and savings reports.
Configuration Management Suite
Remotely control and deliver software to any online PC — without a VPN. Keep your assets up-to-date with patch management software for Windows-based tools and any software in your ITIL environment. This includes remote control functionality, so you can log into any asset and assist any user in their environment, wherever they may be.
Desktop Management Suite
Deliver enterprise-class systems management to your global desktop assets whether or not they are connected to your network. Comprehensive asset management shows what is out there, and ongoing helpdesk tickets, reports and auditing provide the change history of what your end users are doing to their systems.

COMPLEMENTARY IGNITETECH UNLIMITED SOLUTIONS

Check out the solutions below, available free as part of your TriActive subscription:

AlertFind

Enterprise notifications to communicate important information, monitor responses and verify staff safety.

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Sococo

Sococo is the online workplace where distributed teams come to work together each day, side-by-side.

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Synoptos

Understand what’s transpiring in the media, identify pathways to influence key stakeholders and improve operational decision making.

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Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. The Program offers three service tiers: Platinum, Gold and Standard. IgniteTech’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.

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Consulting Services

Maximize the return on your investment with IgniteTech’s Consulting Services, an exclusive benefit for IgniteTech Platinum customers. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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