SUPPORTSOFT SOLUTION OVERVIEW

Why SupportSoft?

  • Simplify IT Support
    Solving support issues doesn’t need to be time-consuming or frustrating. With Self-Healing, Self-Service and Assisted Service on one platform, IT teams and users can understand and fix problems fast. Devices can even heal themselves as issues emerge.
     
  • Empower Your Users
    Rather than calling the helpdesk and waiting in the queue — let users resolve their support issues themselves and quickly get back up and running. Your IT teams are also freed up to work on more complex problems and solve issues faster.
     
  • Improve KPIs
    Self-service support delivers fast and straightforward resolutions to queries and frees help desk teams to unobtrusively work on devices while they’re in use. It boosts user productivity and satisfaction, reducing Average Handle Times and improving First Call Resolution.

COMPLEMENTARY IGNITETECH UNLIMITED SOLUTIONS

Check out the solutions below, available free as part of your SupportSoft subscription:

AlertFind

Enterprise notifications to communicate important information, monitor responses and verify staff safety.

Learn More UNLIMITED
ResponseTek

Collect and aggregate customer experience, demographic, journey and behavior data to monitor and improve customer experience in real time.

Learn More UNLIMITED
Sococo

Sococo is the online workplace where distributed teams come to work together each day, side-by-side.

Learn More UNLIMITED
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  • ProactiveAssist
    Access Self-Healing, Self-Service and Assisted Service in one easy-to-use interface.
     
  • Proactive Support Alerts
    Keep users aware of relevant events such as emergency maintenance, viruses and system outages. You can send instant communications to any logged-in machine.
     
  • Account Manager
    Reduce helpdesk workloads, giving users control over resetting their Windows Active Directory password securely.
     
  • Integrated Knowledge Management
    Let users search information from a single console through integration with knowledge management solutions.

Resources

SupportSoft Product Overview
SupportSoft Product Overview
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SupportSoft Support Services
SupportSoft Support Services
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SupportSoft Consulting Services
SupportSoft Consulting Services
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