SupportSoft

IT Support Automation

SupportSoft empowers managed service providers (MSPs) and IT teams to improve productivity to resolve IT issues faster.

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IGNITETECH'S CORPORATE VISION

Where software goes to live

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Cloud Cost Optimization

Other solutions are CRAP Disguised as a cloud cost-cutting tool.

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Acquisition Announcement

IGNITETECH EXPANDS CX SOFTWARE PORTFOLIO WITH ACQUISITION OF BRYTERCX ASSETS

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SUPPORTSOFT SOLUTION OVERVIEW

Why SupportSoft?

Simplify IT Support
Solving support issues doesn’t need to be time-consuming or frustrating. With Self-Healing, Self-Service and Assisted Service on one platform, IT teams and users can understand and fix problems fast. Devices can even heal themselves as issues emerge.
Empower Your Users
Rather than calling the helpdesk and waiting in the queue — let users resolve their support issues themselves and quickly get back up and running. Your IT teams are also freed up to work on more complex problems and solve issues faster.
Improve KPIs
Self-service support delivers fast and straightforward resolutions to queries and frees help desk teams to unobtrusively work on devices while they’re in use. It boosts user productivity and satisfaction, reducing Average Handle Times and improving First Call Resolution.

COMPLEMENTARY IGNITETECH UNLIMITED SOLUTIONS

Check out the solutions below, available free as part of your SupportSoft subscription:

AlertFind

Enterprise notifications to communicate important information, monitor responses and verify staff safety.

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Sococo

Sococo is the online workplace where distributed teams come to work together each day, side-by-side.

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Synoptos

Understand what’s transpiring in the media, identify pathways to influence key stakeholders and improve operational decision making.

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ProactiveAssist
Access Self-Healing, Self-Service and Assisted Service in one easy-to-use interface.
Proactive Support Alerts
Keep users aware of relevant events such as emergency maintenance, viruses and system outages. You can send instant communications to any logged-in machine.
Account Manager
Reduce helpdesk workloads, giving users control over resetting their Windows Active Directory password securely.
Integrated Knowledge Management
Let users search information from a single console through integration with knowledge management solutions.

Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. The Program offers three service tiers: Platinum, Gold and Standard. IgniteTech’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.

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Consulting Services

Maximize the return on your investment with IgniteTech’s Consulting Services, an exclusive benefit for IgniteTech Platinum customers. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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