<p class="hero-slider-text1 text-center"><span class="boxed primary-background-white primary-text-blue text-uppercase">COMPANY NEWS</span></p> <p class="hero-slider-text2 text-center primary-text-white text-uppercase">IGNITETECH ACQUIRES LEADING KNOWLEDGE MANAGEMENT PLATFORM ANSWERHUB</p> <p class="text-center hero-slider-text3 primary-text-orange"><a class="button button-rounded button-ghost-secondary" href="https://ignitetech.com/about/blogs/ignitetech-acquires-leading-knowledge-management-platform-answerhub">Read the Release</a>        </p>

COMPANY NEWS

IGNITETECH ACQUIRES LEADING KNOWLEDGE MANAGEMENT PLATFORM ANSWERHUB

Read the Release        

<p class="hero-slider-text1 text-center"><span class="boxed primary-background-white primary-text-blue text-uppercase">COMPANY NEWS</span></p> <p class="hero-slider-text2 text-center primary-text-white text-uppercase">IGNITETECH ‘TURBO-CHARGES’ BRYTERCX, JOURNEY INTELLIGENCE INDUSTRY WITH PREDICTIVE ANALYTICS CAPABILITIES</p> <p class="text-center hero-slider-text3 primary-text-orange"><a class="button button-rounded button-ghost-secondary" href="https://ignitetech.com/about/blogs/ignitetech-turbo-charges-brytercx-journey-intelligence-industry-predictive-analytics-capabilities">Read the Release</a>        </p>

COMPANY NEWS

IGNITETECH ‘TURBO-CHARGES’ BRYTERCX, JOURNEY INTELLIGENCE INDUSTRY WITH PREDICTIVE ANALYTICS CAPABILITIES

Read the Release        

SUPPORTSOFT SOLUTION OVERVIEW

Why SupportSoft?

  • Simplify IT Support
    Solving support issues doesn’t need to be time-consuming or frustrating. With Self-Healing, Self-Service and Assisted Service on one platform, IT teams and users can understand and fix problems fast. Devices can even heal themselves as issues emerge.
     
  • Empower Your Users
    Rather than calling the helpdesk and waiting in the queue — let users resolve their support issues themselves and quickly get back up and running. Your IT teams are also freed up to work on more complex problems and solve issues faster.
     
  • Improve KPIs
    Self-service support delivers fast and straightforward resolutions to queries and frees help desk teams to unobtrusively work on devices while they’re in use. It boosts user productivity and satisfaction, reducing Average Handle Times and improving First Call Resolution.
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  • ProactiveAssist
    Access Self-Healing, Self-Service and Assisted Service in one easy-to-use interface.
     
  • Proactive Support Alerts
    Keep users aware of relevant events such as emergency maintenance, viruses and system outages. You can send instant communications to any logged-in machine.
     
  • Account Manager
    Reduce helpdesk workloads, giving users control over resetting their Windows Active Directory password securely.
     
  • Integrated Knowledge Management
    Let users search information from a single console through integration with knowledge management solutions.

Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. The Program offers three service tiers: Platinum, Gold, and Standard. IgniteTech’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.

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Consulting Services

Maximize the return on your investment with IgniteTech’s Consulting Services, an exclusive benefit for IgniteTech Platinum customers. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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Resources

SupportSoft Product Overview
SupportSoft Product Overview
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SupportSoft Support Services
SupportSoft Support Services
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SupportSoft Consulting Services
SupportSoft Consulting Services
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COMPLEMENTARY IGNITETECH UNLIMITED SOLUTIONS

Check out the solutions below, available free as part of your SupportSoft subscription:
AlertFind

Enterprise notifications to communicate important information, monitor responses and verify staff safety.

Learn More UNLIMITED
Sococo

Sococo is the online workplace where distributed teams come to work together each day, side-by-side.

Learn More UNLIMITED
Synoptos

Understand what’s transpiring in the media, identify pathways to influence key stakeholders and improve operational decision making.

Learn More UNLIMITED

Blog Posts

FogBugz and ScaleArc Transition to IgniteTech

Jul 20, 2022

FogBugz and ScaleArc Transition to IgniteTech

IgniteTech today announced a transition of two software products from the ESW Capital portfolio to…

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DNN Connect 2022: A trip report

Jul 12, 2022

DNN Connect 2022: A trip report

Brad Mills, Chief Product Officer at IgniteTech, details his experience at the DNN Connect 2022…

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The 3 Biggest Developments in Enterprise Cloud Today (and Why They're a Big Deal)

Jul 1, 2022

The 3 Biggest Developments in Enterprise Cloud Today (and Why They're a Big Deal)

Get the top 3 developments in enterprise cloud and see how you can get updates on them for driving…

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3 Things Enterprise Tech Leaders Need To Prioritize in 2022 and Beyond

May 23, 2022

3 Things Enterprise Tech Leaders Need To Prioritize in 2022 and Beyond

To meet succeed in today’s turbulent business environment, enterprise tech leaders need to…

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How Infobright's Columnar Database Supercharges Decision Making and Supports Organizational Agility

Jul 15, 2019

How Infobright's Columnar Database Supercharges Decision Making and Supports Organizational Agility

Enterprises are moving away from conventional OLTP relational databases in search of more convenient…

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How an Event Data Warehouse Helps Meet Compliance Demands

Mar 7, 2019

How an Event Data Warehouse Helps Meet Compliance Demands

Event data warehouse solutions are essential to meeting today’s compliance demands, helping…

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