ResponseTek Solution Overview

Why ResponseTek?

  • Improve the customer experience
    Collect and aggregate customer experience, demographic, journey and behavior data to monitor and improve customer experience in real time.
     
  • Real-time analytics & insights
    Make data-driven decisions across your entire organization to optimize experiences, services and processes across the entire customer journey.
     
  • Retain at-risk customers
    Enable two-way exchange with customers to empower your employees to deliver exceptional customer experiences that save at-risk customers.
     
  • Support long-term strategies
    Use what you learn to develop long-term, meaningful relationships with customers
ResponseTek is available as part of the IgniteTech Unlimited Program via ESW Capital sister company ZephyrTel.
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RESPONSETEK IN ACTION

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BE THE MOST TRUSTED AND LOVED BRAND

  • Voice of the Customer
    Capture the voice of the customer on any device, in any language, at every touchpoint. Automatic analysis and reporting connect customer insights with every part of your business.

    Your team gains immediate opportunities for training and coaching based on the Voice of the Customer.
     
  • Voice of the Employee
    Your employees live the reality of your business every day. Empower and engage them by giving them a voice.

    Capture feedback and ideas, and measure engagement and satisfaction.
     
  • Listening Lab
    A self-serve interface that empowers users to create and deploy ad hoc surveys in minutes. Create quick-fire surveys and rapidly measure results.

Resources

ResponseTek Product Overview
ResponseTek Product Overview
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ResponseTek Support Services
ResponseTek Support Services
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ResponseTek Use Case: Voice of the Customer
ResponseTek Use Case: Voice of the Customer
Download

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