Improve the customer experience
Collect and aggregate customer experience, demographic, journey and behavior data to monitor and improve customer experience in real time.
Real-time analytics & insights
Make data-driven decisions across your entire organization to optimize experiences, services and processes across the entire customer journey.
Retain at-risk customers
Enable two-way exchange with customers to empower your employees to deliver exceptional customer experiences that save at-risk customers.
Support long-term strategies
Use what you learn to develop long-term, meaningful relationships with customers
ResponseTek is available as part of the IgniteTech Unlimited Program via ESW Capital sister company ZephyrTel.
RESPONSETEK IN ACTION
BE THE MOST TRUSTED AND LOVED BRAND
Voice of the Customer
Capture the voice of the customer on any device, in any language, at every touchpoint. Automatic analysis and reporting connect customer insights with every part of your business.
Your team gains immediate opportunities for training and coaching based on the Voice of the Customer.
Voice of the Employee
Your employees live the reality of your business every day. Empower and engage them by giving them a voice.
Capture feedback and ideas, and measure engagement and satisfaction.
A self-serve interface that empowers users to create and deploy ad hoc surveys in minutes. Create quick-fire surveys and rapidly measure results.
Services to Support Your Success
Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. The Program offers three service tiers: Platinum, Gold and Standard. IgniteTech’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.