KNOVA SOLUTION OVERVIEW

Why Knova?

  • Easy Knowledge Management
    Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff.
     
  • Powerful Self-Service
    Help users resolve issues themselves on-demand, and proactively deliver information about known issues to targeted customers.
     
  • Mobile Experience
    The Knova Mobile eXperience (KMX) app allows anyone to access all the features of Knova from anywhere.
     
  • Create Rich Communities
    Your best product experts are often your own customers. Knova incorporates forums to build user-driven knowledge communities.
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  • Knowledge is Power
    Let users find exactly what they're looking for through intelligent search that speeds issue resolution, whether they're your internal employees or your external customers. It's a much more user-friendly approach than basic enterprise search, FAQs and traditional content management solutions.
     
  • Smarter Search
    Knova goes beyond basic search, getting smarter every time you use it. Star ratings and feedback on article quality help ensure users are getting the best advice.
     
  • Actionable Data
    Act on knowledge trends, with no advanced programmers or linguists needed. See who is searching for articles, view the outcomes and log success rates.
     
  • Value
    By delivering resolutions quickly and accurately, Knova increases customer satisfaction and loyalty while decreasing your costs. Simple steps guide users through resolutions and empower self-help, freeing up IT support teams to focus on more complex issues.

NEW GENAI COPILOT FEATURE

Knova CoPilot uses GenAI technology to help customer service teams quickly find and understand information from the Knova knowledge base. CoPilot delivers on-the-spot summaries of intricate documents or procedures. Whenever a user hovers over or selects a document, the "Quick Summarize" option pops up. Upon activation, Knova CoPilot scans the document and generates a brief yet comprehensive summary displayed either in a popup window or a sidebar. 

BENEFITS
  • Time-saving: Knova CoPilot's summaries allow users to quickly grasp the essence of each document, freeing up time for other tasks.
  • Faster decision-making: By serving up precise information when needed most, CoPilot facilitates faster problem-solving and decision-making processes.

Resources

Knova Consulting Services
Knova Consulting Services
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Knova Support Services
Knova Support Services
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Knova Product Overview
Knova Product Overview
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COMPLEMENTARY IGNITETECH UNLIMITED SOLUTIONS

Check out the solutions below, available free as part of your Knova subscription:

Xinet

The most powerful pure-play Digital Asset Management (DAM) and production/workflow solution.

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