Bespeak

Mobile Customer Engagement

Maximize and grow returns at every point across the customer journey. Develop loyalty programs that drive incremental revenue through automated customer interactions.

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Bespeak Solution Overview

Bespeak helps small and medium businesses harness the power of mobile to maximize existing customer relationships.

INTRODUCING CURBSIDE PICKUP

Increase in-person sales while quickly pivoting operations to limit in-store contact.

COMPLEMENTARY IGNITETECH UNLIMITED SOLUTIONS

Check out the solutions below, available free as part of your Bespeak subscription:

Kayako

Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter.

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ResponseTek

Collect and aggregate customer experience, demographic, journey and behavior data to monitor and improve customer experience in real time.

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Synoptos

Understand what’s transpiring in the media, identify pathways to influence key stakeholders and improve operational decision making.

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ENGAGE YOUR CUSTOMERS

Harness the power of mobile
Build out your customer database of mobile phone numbers to create more opportunities for response, interaction and ROI.
Automatically send personalized text messages
Showcase specials, events and new products to drive revenue and continually increase your engagement with customers.
Use rewards to increase order frequency
Inspire your customers to visit more often while enabling them to redeem rewards easily — on their time and their terms.
Generate more reviews and higher ratings
Automatically prompt customers to leave a review following an interaction for an automatic lift in response and review quality.
Find your sweet spot with robust reporting
Use reports to identify what works and what doesn’t while optimizing for greater success and increased sales.
Get to the finish line faster with templates
Use proven out-of-the-box messaging templates designed for your industry and customer profile for quicker results.

Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. The Program offers three service tiers: Platinum, Gold and Standard. IgniteTech’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.

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Consulting Services

Maximize the return on your investment with IgniteTech’s Consulting Services, an exclusive benefit for IgniteTech Platinum customers. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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