MCAD and PLM
Design and produce products from the virtual stage into reality
IgniteTech SmartForm includes two products: MCAD and PLM. MCAD, the Mechanical Computer-Aided Design solution, is a hybrid modeling system used to design products and prototypes, allowing you to design and advance ideas to production. PLM, the Product Lifecycle Management solution, efficiently supports the product development process from management decisions and technical documentation development through customer care support and assistance.
Services to Support Your Success
Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. The Program offers three service tiers: Platinum, Gold, and Standard.
IgniteTech’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution. Among a total of 6 benefits, the SmartForm Platinum Support program includes:
- Always-On Support: Access to support 24×7, with Severity 1 issue response time in less than one hour
- Forever Upgrades: Maintain superior performance, stability and security of your IgniteTech solution to carry you forward for years and years without the requirement of paying new license fees for new versions
- IgniteTech Unlimited Kickstart: Accelerate your use of IgniteTech’s Unlimited program with Kickstart Services, which includes configuration and installation of one Prime Unlimited eligible solution annually.
Maximize the return on your investment with IgniteTech’s Consulting Services, an exclusive benefit for IgniteTech Platinum customers. From advisory and process consulting through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.
Speak with an IgniteTech Expert
To learn more about how to ignite better business performance with IgniteTech’s solutions & services, please request a meeting with an IgniteTech Customer Success Manager.