Services 1

To enable 100% customer success, we offer a package of Programs, Services and Commitments to accelerate product installation, augment expertise and optimize solution performance.

Support Services

100% Customer
Success is Our Commitment

At Ignite, we drive to ensure you receive the value you expect from our software and are delighted by the experience.

We understand our customers have varying service requirements and budgets. To provide flexibility, Ignite’s Customer Support Program offers three service tiers: Platinum, Gold, and Standard.

Ignite’s Platinum Support is the preferred support services option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.

Highlights of Platinum Support

  • 24×7, Always-On
  • Unlimited Support Access
  • Forever Upgrades
  • Highest Priority Response
  • Ignite Prime Kickstart Services
  • Test/QA Licenses
  • Reduced Professional Services Fees
  • Additional solution-specific benefits

Kickstart Services

Ignite Kickstart Services are available for customers to quickly get started with delivering the value a new Ignite solution to your organization. Kickstart Services include configuration and installation and are delivered by Ignite’s global Professional Services organization.

Customers choose Kickstart Services to:

  • Optimize the Solution: Ensure configuration is aligned to specific goals for your organization
  • Accelerate Time-to-Value: Speed-up installation for fastest time to platform use
  • Limit resource requirements: Lessen or entirely eliminate added configuration and installation work from already stretched staff who are not yet experts on the new solution

Consulting Services

Our Consulting Services teams provide both repeatable, programmatic services, as well as high-touch, highly flexible consulting delivered by consultants with extensive experience. Using our Ignite proven methodology, Ignite consulting teams ensure projects are flawlessly implemented and are fully aligned with client business goals and objectives.

Speak with an IgniteTech Expert

To learn more about how to ignite better business performance with IgniteTech’s solutions & services, please request a meeting with an IgniteTech Customer Success Manager.