To enable 100% customer success, we offer a package of Programs, Services and Commitments to accelerate product installation, augment expertise and optimize solution performance.

Customer Success

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100% Customer
Success is Our Commitment

At IgniteTech, we drive to ensure you receive the value you expect from our software and are delighted by the experience.

Support Services

We understand our customers have varying service requirements and budgets. To provide flexibility, IgniteTech’s Customer Support Program offers three service tiers: Platinum, Gold, and Standard.

IgniteTech’s Platinum Support is the preferred support services option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.

Highlights of Platinum Support

  • 24×7, Always-On
  • Unlimited Support Access
  • Forever Upgrades
  • Highest Priority Response
  • IgniteTech Unlimited Kickstart Services
  • Test/QA Licenses
  • Reduced Professional Services Fees
  • Additional Solution-Specific Benefits

Kickstart Services

IgniteTech Kickstart Services are available for customers to quickly get started with delivering the value of a new IgniteTech solution to your organization. Kickstart Services include configuration and installation and are delivered by IgniteTech’s global Professional Services organization.

Customers choose Kickstart Services to:

  • Optimize the Solution: Ensure configuration is aligned to specific goals for your organization
  • Accelerate Time-to-Value: Speed-up installation for fastest time to platform use
  • Limit Resource Requirements: Lessen or entirely eliminate added configuration and installation work from already stretched staff who are not yet experts on the new solution

Consulting Services

Our highly experienced Consulting Services teams provide unlimited programmatic services and hands-on consulting to IgniteTech customers. Using our proven methodology, IgniteTech consulting teams ensure projects are flawlessly implemented and are fully aligned with client business goals and objectives.

Speak with an IgniteTech Expert

To learn more about how to ignite better business performance with IgniteTech’s solutions & services, please request a meeting with an IgniteTech Customer Success Manager.