New ML-Powered AI Service, IgniteTech Insights, Available for Gensym G2

New capabilities advance mission-critical Expert System processes

AUSTIN, Texas — October 21, 2020 — IgniteTech announced today the release of IgniteTech Insights™, a new service that brings artificial intelligence through machine learning to several of IgniteTech’s enterprise software solutions.

The initial deployment of IgniteTech Insights will augment the powerful Gensym G2 platform, bringing Industry 4.0 intelligent automation to G2’s Expert System Control capabilities. This new service leverages the data generated by customers’ real-world operating processes and systems to create targeted models that save precious time and reduce dependency on technical resources needed to solve complex problems and extract new efficiencies.

“Gensym G2 users are extremely passionate about the platform and searching for new ways to leverage their investment, and we are excited to debut IgniteTech Insights for customers with such deep platform knowledge and experience,” stated Eric Vaughan, Acting CEO, IgniteTech Technologies. “IgniteTech Insights for Gensym G2 is another step toward incorporating the latest in artificial intelligence and machine learning science throughout our portfolio. We believe that IgniteTech Insights will power the next decade of innovation and customer success as we add the service to more of the solutions across IgniteTech’s enterprise software suites.”

The new service delivers on IgniteTech’s goal of 100% customer success for Gensym G2 customers by helping them more easily detect unseen anomalous patterns, identify process improvements, automatically classify and categorize real time events and alarms to reduce false positive alerts, optimize operator behaviors and improve the forecasting of KPIs. One of the early results of IgniteTech Insights for Gensym helped a global manufacturer identify waste and improve output efficiency, adding millions of dollars to the bottom line from cost savings and profit optimization.

IgniteTech Insights is available today as an add-on for all Gensym G2 customers. Contact your Account Manager to discuss the best approach for upgrading and enhancing your Gensym G2 deployment.

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About Ignite Technologies, Inc.
Founded in 2000, IgniteTech is a privately-held company and member of the ESW Capital group of companies. Since it was reinvented on the heels of a senior management change in 2013, the Company’s mission is to help customers ignite the power of their workforce to drive better business performance. IgniteTech leads all its efforts with a sharp focus on a simple but challenging objective – 100% customer success – measured through the achievement of our customers.