Customer Experience

Help Desk Software for Personal and Connected Customer Service

Deliver exceptional customer service in multiple languages across Live Chat, Email, Facebook and Twitter

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Kayako

Ignite’s Kayako is a cloud-based help desk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako is a multichannel customer service solution.

See Kayako in action

Learn what Kayako can do for your team in our ten minute walk-through video.


How is Kayako different from other solutions such as Groove, Intercom, Freshdesk and others?

It can be tricky to know exactly what to look for when you’re evaluating helpdesks and customer service software. So many features, price plans, and comparison tables… where do you start?

We’ve talked with thousands of businesses – and no two customer service teams have the same needs. Your team’s needs and priorities are unique, but the helpdesk comparison information you’ll find on other sites remains the same, whether you’re a 500-person organization or a 5-person startup.

We don’t think that’s helpful, so we’re taking a different approach. We’ll tell you why customers chose Kayako’s customer service platform over traditional helpdesks. And we’ll show why Kayako is not just a software product, but a partner you can trust to help you get better at customer service.

Thousands customers from across industries

We give our customers the tools they need to deliver stellar customer support experiences across all channels.
These are just a few of the many companies that use Kayako software and what they have to say about us.

“We’ve been using Kayako now for a little over two years and the helpdesk has positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service… In short, Kayako is tops!” – Robert Miles, SEGA

“Our staff quickly became familiar and comfortable with Kayako.” – Bob Sanguedolce, VP of Technology, GE

“From the first day we started talking with Kayako, we realized that they share the same passion for Customer Wow as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.” – Richard Nolting, Peugeot

“Kayako completely changed the way we provide support to our customers. The day we installed the application completely changed the way we provide support to our customers. Since then customers are very happy. Its simplicity and ease of use save us a lot of work. Definitely will recommend this product to anyone who does customer support.” – Juan Carlos Seguí, Computer Aided eLearning

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Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the Ignite Customer Support Program. Ignite offers Kayako via its groundbreaking Prime program and it includes Gold support.

Consulting Services

Maximize the return on your investment with Ignite’s Consulting Services. From advisory and process consulting through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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Speak with an Ignite Expert

To learn more about how to ignite better business performance with Ignite Technologies’ solutions & services, please request a meeting with an Ignite Customer Success Manager.