As any marketing or sales professional will tell you, uncovering actionable insights to land or retain customers is worth its weight in gold — and equally hard to come by.
Whether you are hoping to land new customers, retain your existing base or explore new markets, here are seven key insights we’ve identified that are table stakes to increase customer engagement, identify opportunities and drive revenue.
IgniteTech ‘Turbo-Charges’ BryterCX, Journey Intelligence Industry with Predictive Analytics Capabilities
Sep 23, 2022
IgniteTech today announced the integration of Iris InsightsTM into its BryterCX Journey Intelligence platform, bringing a new level of analytics capabilities to the industry-leading solution.
Handling Business Continuity & Emergency Communications: Insights from Two Case Studies
Sep 8, 2022
No business continuity and disaster recovery plan is complete without emergency communications. In this article, we look at how 3 companies from the financial services, hospitality, and healthcare industries successfully incorporated emergency communications into their BC/DR initiatives.
4 Customer Service Approaches To Wow Millennials and Gen Zs
Jul 27, 2022
Millennials and Gen Zs have unique preferences regarding customer experience. Learn the best customer service approach to engage these unique customers.
