Laser Focused on
100% Customer Success

Our lead focus at Ignite is customer success. But what does “customer success” really mean? It means that we work methodically and tirelessly to ensure our customers achieve the outcome they set out to achieve when they invested in our solution. Customer success is a step beyond customer satisfaction as it has defined goals and specific measures on achievement. The most important measure from the Ignite perspective is 100% as our objective is to make all of our customers truly successful in their relationship with us.

The Customer Success Program is the process we use to realize our goal of 100% Customer Success.

The program itself is simple. Our CEO, your executive sponsor, or your Account Manager speaks with you formally once every six months on the topic of your success. During these calls or meetings, we reaffirm our understanding of your success objectives, review progress and establish measurable actions.

Through this process, we stay laser focused on what matters most to each customer.

Starwood Gains Speed and Flexibility Using ObjectStore’s In-Memory Capabilities

"The pricing and room availability information presented to our customers in the end equates to billions of dollars of revenue to our company. It all starts with a foundational piece of our system that has to be performance centric, consistent and resilient - a cash register of sorts. That is ObjectStore."

Tom Seremet
Director of Availability Technologies
Starwood Hotels and Resorts Worldwide

When you see a Starwood brand on any travel website, that price and room availability originates from the Starwood Availability Engine. The demand on that system is significant. Starwood needed to optimize their ability to quickly quote hotel availability and pricing without impacting the rest of their system. Read more to learn how with the help of ObjectStore’s in-memory capabilities, Starwood gained speed and flexibility through the software development life-cycle, and the ability to architect or re-architect portions of the system on the changing needs of the outside environment or internal development initiatives.

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Delta Air Lines “Caches In” on the Benefits of Ignite’s ObjectStore Solution

"With ObjectStore at the core of our mission critical reroute application for more than a decade, Delta is leading the skies in efficient rerouting and all of the benefits that come from it."

Darrell Haskin
Director, Information Technology
Delta Airlines

Rerouting crew members during irregular operations is a daunting task for any airline due to the significant amount of data that needs to be analyzed and acted upon. More than a decade ago, Delta uncovered a major opportunity to improve this mission critical operation. Learn how they are using Ignite’s ObjectStore to quickly reroute crew members during unforeseen weather, mechanical and other challenges — and ultimately improve the customer experience.

Unilever: How They Saved Millions Through Cost-to-Serve Insights

Cost-to-serve models are an increasingly used capability to drive supply chain improvements and customer value sharing opportunities. Unilever coupled Acorn’s Cost to Serve insights with their internal initiatives, resulting in millions of dollars saved. This research follows Unilever’s path to value and use of CTS, from exploration to pilot and broad-scale implementation.

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Dalkia Keeps Energy Efficient with Gensym

"Dalkia's recent growth has been amazing, and with G2 Enterprise we are in a position to provide the high level of service ours customers deserve. Optimization of our application built on G2 will allow us to reach new heights globally."

Phillippe Maine
Group Business Solutions Manager
Dalkia

In October 2015, Ignite began a partnership with Gensym Corporation which allows Ignite to offer Gensym’s popular G2 software as part of its Application Development Platforms category. Gensym is a leading provider of rule engine software and services for mission-critical solutions that automate decisions in real time.

Dalkia Groupe EDF, a subsidiary of Veolia Environment and Electricité de France (EDF), is a global leader in energy services. The company takes seriously its focus on providing innovative solutions to support the sustainable growth of cities and businesses. In an era of climate change, volatile energy prices and scarce resources, Dalkia offers customers its expertise in developing, constructing and operating greener and more economical energy solutions. With its recent growth came a challenge and Dalkia reached out to Gensym for help. Read more to learn how by implementing G2 Enterprise and evaluating all the ways the Dalkia expert system could be improved, Gensym was able to significantly improve loading time and substantially reduce downtime.

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Bank of America: Delivering Secure Media to a Global Audience

Bank of America wanted a Video on Demand solution that was secure, highly scalable, and could deliver high-quality media directly to the associate’s desktop without creating network congestion. The challenge was to take their high-quality, proprietary video and provide the ability to target and securely deliver those videos over the corporate network. Bank of America formed a team to investigate alternatives and ultimately chose Ignite’s Content Delivery Solution, delivering leadership communications, marketing messages, and e-learning for well more than 100,000 employees.

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Cushman & Wakefield: A Corporate Communication Success Story

Cushman & Wakefield branded Ignite as CWTV providing TV-quality video to its employees anywhere, over any network topology, without bandwidth or network capacity concerns.

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Société Générale: Reduces Application Development Time by Half

Like other international banks, Société Générale works with massive data transfers every minute. Hundreds of translations must be regularly synchronized without incident between host computers and other existing databases in several programming languages. To meet this challenge, the company turned to Ignite’s ETI Data Integration and Transformation solution and reduced their application development time by half.

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BakerHostetler: The Right Choice

BakerHostetler is constantly looking for ways to improve management of its complex benefits structure and various unique elements of the legal industry. They needed a HR system that was configurable and had a self-service portal with a user-friendly feel and easily reportable data. Learn how Ignite helped them prioritize ease of configuration in HRMS.

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New England Research Institutes: Using Ignite’s NuView Technology to Better Serve Employees

New England Research Institutes needed a web-based, easy to use HR system that didn’t require an IT team or involve ongoing maintenance as their business needs and structure changed. Learn how they are using the flexibility and configuration capabilities of Ignite’s Human Capital Management Platform to generate faster response as well as time and cost savings across all functions.

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Lombard Odier Saves Hours Every Day with Ignite’s ObjectStore Solution

"ObjectStore has contributed to our continued leadership by allowing us to know more and do more for our clients in seconds, instead of minutes or even hours."

Christophe Gabriel
Chief Information Officer
Lombard Odier

Lombard Odier needed a more interactive solution that allowed users the ability to quickly calculate any indicator over any portfolio at any time. Using Ignite’s ObjectStore, they built a portfolio management system that allows portfolio managers to better and more quickly analyze a portfolio (or a group of portfolios) in real time across different axes, and make rapid, educated decisions to improve the performance of their clients. Read more to learn how they assemble thousands of portfolios in real-time, calculating and re-calculating what will make the most sense for individual clients and an entire book of business.

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CommunityAmerica Credit Union: Customer First Profitability

CommunityAmerica Credit Union (CACU) embarked on a profitability initiative to better manage costs and measure customer (member) profitability as the basis for organizational measurement and to support relationship pricing. The credit union had implemented funds transfer pricing concepts along with E-Risk credit management systems, allowing them to understand margin and credit risk by customer. Read more to learn how they used created a new performance measurement system using Performance Analyzer™ from Ignite’s Acorn Cost Management Product Suite and began immediately saving $3-4 million annually.

ADM: An Engaging Video Experience Delivered Worldwide

The Ignite Enterprise Live Streaming solution enabled ADM’s executives to personally present live to 29,000 global employees and provide an opportunity for employees to interact with management during the event via Q&A.

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For Optimal Performance, ClassiX Software GmbH Chooses Ignite’s ObjectStore Solution

"For flexible, powerful object-oriented database application development, there is no better partner for us than ObjectStore."

Stefan Brenner
General Manager
ClassiX GmbH

ClassiX Software needed a flexible object-oriented database management system for their products. Learn why Ignite’s ObjectStore true in-memory database was the best solution to meet the company’s needs.

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Mental Health Center of Denver: A True Partnership for a Total Solution

Mental Health Center of Denver needed a strategic HR and payroll solution that was configurable, easy to use, and affordable. Read more about how Ignite’s advanced HRMS technology, top-notch customer service and flexibility in one solitary platform became the perfect solution.

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Aleph5’s G2-Based Solution Cuts Glass and Waste in the Glass Manufacturing Process

"We've worked with countless other solutions, but we keep going back to G2 because it continues to make our life easier and our clients' outcomes more successful. The cost savings associated with G2 implementations are simply incomparable versus other options that exist today."

Ricardo Pacheco
Technology Director
Aleph5

In October 2015, Ignite began a partnership with Gensym Corporation which allows Ignite to offer Gensym’s popular G2 software as part of its Application Development Platforms category. Gensym is a leading provider of rule engine software and services for mission-critical solutions that automate decisions in real time.

Aleph5 creates and implements mathematical solutions for complex and multidimensional problems in many industries. While the company has evaluated and used many solutions over time, they’ve been big believers in Gensym for over two decades – stating G2’s rich modeling environment and ability to handle simulations, rules, neural networks, and heuristics that sets the software apart from even some of the most “revolutionary” newcomers. Download the case study to learn more about how Aleph5 used G2 to create an integrated optimization model that would make non-typical business decisions based on variable parameters.

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Geosyntec Consultants: A Complete Solution for Global Needs

Geosyntec’s existing HRMS system needed to be replaced due to significant technological problems that were fragmented as well as grave concerns internally regarding the stability of the system. They sought an enhanced, flexible replacement that was maintainable, upgradeable, functional, easy-to-use and affordable. Read more to learn how Ignite’s NuView Core HRMS helped Geosyntec streamline many HR processes and move forward on several initiatives.

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OnProcess Technology: A Solid Upgrade Experience

"The process was smooth, the project plan was well laid out, the testing really proved to be very simple, very easy, not problematic. The staff was very attentive throughout the entire process. I would strongly encourage anyone contemplating to upgrade to a new application to really have no fear in the process. Ignite makes it painless."

Rick Lunetta
Senior Vice President, Global Human Resources
OnProcess Technology