Service Desk Solution
Optimize asset, configuration and desktop management
Ignite TriActive is a SaaS service desk solution and includes three products: Asset Management Suite, Configuration Management Suite and Desktop Management Suite.
Services to Support Your Success
Customer success is our #1 objective, and that’s why we’ve created the Ignite Customer Support Program. The Program offers three service tiers: Platinum, Gold, and Standard.
Ignite’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution. Among a total of 7 benefits, the TriActive Platinum Support program includes:
- Always-On Support: Access to support 24×7, with Severity 1 issue response time in less than one hour
- Forever Upgrades: Maintain superior performance, stability and security of your Ignite solution to carry you forward for years and years without the requirement of paying new license fees for new versions
- Ignite Prime and Prime Kickstart: Accelerate your use of Ignite’s Prime program with Prime Kickstart Services which includes configuration and installation of one Prime eligible solution annually.
Maximize the return on your investment with Ignite’s Consulting Services. From advisory and process consulting through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.
Speak with an Ignite Expert
To learn more about how to ignite better business performance with Ignite Technologies’ solutions & services, please request a meeting with an Ignite Customer Success Manager.