Human Resources

HR Self-Services Platform

Drive down cost-per-employee by streamlining managerial tasks and human resources processes

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Smart Routines

The Ignite Smart Routines platform integrates HR processes into your daily work environment, including your SharePoint-based intranet, Office 365, web and mobile devices.

 

Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the Ignite Customer Support Program. The Program offers three service tiers: Platinum, Gold, and Standard.

Ignite’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution. Among a total of 7 benefits, the Smart Routines Platinum Support program includes:

  • Always-On Support: Access to support 24×7, with Severity 1 issue response time in less than one hour
  • Forever Upgrades: Maintain superior performance, stability and security of your Ignite solution to carry you forward for years and years without the requirement of paying new license fees for new versions
  • Ignite Prime and Prime Kickstart: Accelerate your use of Ignite’s Prime program with Prime Kickstart Services which includes configuration and installation of one Prime eligible solution annually.

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Consulting Services

Maximize the return on your investment with Ignite’s Consulting Services. From advisory and process consulting through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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Enterprise License Agreement

Integrate Surveying to Strengthen Employee Insights and Experience

The Smart Routines human resource platform now includes employee surveying capability to strengthen employee insights and experiences. The Voice of Employee capability is designed to obtain employee insights, improve communication, and drive organizational improvement.

The solution expansion is available via the Ignite customer benefit ELA program, Prime, which offers Smart Routines customers licenses, including support services. By leveraging the Prime program, Ignite customers add new capabilities, displace existing software costs, and address ― at no cost ― additional service requirements for their organization’s IT, marketing, sales, finance, and compliance teams.

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Speak with an Ignite Expert

To learn more about how to ignite better business performance with Ignite Technologies’ solutions & services, please request a meeting with an Ignite Customer Success Manager.