Marketing

Data Management Email Platform

Turn your data into functional insights that drive marketing, content, and sales

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Knowledge Marketing

Knowledge Marketing is a powerful data management SaaS platform for creating a unified audience database, driving email marketing and managing your audience effectively.

 

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Services

Support Services

Customer success is our #1 objective, and that’s why we’ve created the Ignite Customer Support Program. The Program includes three services tiers: Platinum, Gold, and Standard.

Ignite’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issues resolution.

Among a total of 10 benefits, the Knowledge Marketing Platinum Support program includes:

  • Solution Health Check: Rigorous program assessment to review and evaluate key indicators of health including analysis across key areas of the platform, to help maximize data quality, email deliverability, and overall usage and engagement for the UAD and Email Marketing components.
  • Data Management Services: An audited review of key UAD operations, including data imports and exports designed to maximize and maintain data feeds into and out of the UAD so you always have optimum value.
  • Email Deliverability Services: Designed to work with customers to maximize deliverability rates, this service includes proactive deliverability monitoring, blast analysis to identify potential issues, and IP warming services.

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Kickstart Services

Ignite Kickstart Services are available for new customers to quickly get started with delivering the value of your new Knowledge Marketing solution to your organization. Kickstart Services include configuration and installation and are delivered by Ignite’s global Professional Services organization.

Customers choose Knowledge Marketing Kickstart Services to:

  • Optimize the Solution: Ensure configuration is aligned to specific goals of your organization
  • Accelerate Time-to-Value: Speed-up installation for fastest time to use and to quickly realize platform benefits
  • Limit Resource Requirements: Lessen or entirely eliminate added configuration and installation work from already stretched staff who are not yet experts on the new Knowledge Marketing solution

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Consulting Services

Maximize the return on your investment with Ignite’s Knowledge Marketing Consulting Services. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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Enterprise License Agreement

Two new capabilities are now available to Knowledge Marketing Customers via the Ignite customer benefit ELA program, Prime.

Integrate Surveying to Strengthen Audience Insights and Experience

The Knowledge Marketing data management platform now includes enhanced surveying capability designed to strengthen subscriber, content, and event insights.

The new surveying capability provides the ability to analyze how experience varies by audience segment/demographic, establish a systematic process to address issues and reduce churn and even identify ‘promoters’ and engage them in new ways to help grow your audience.

Learn how Knowledge Marketing customers use surveying to strengthen audience insights and experience.

Engage Your Audience with Interactive Digital Editions of Your Publications

Marketers must continually adapt their communication strategies with how customers want to consume content. The Knowledge Marketing platform now includes a digital publishing capability to reach new audiences and drive increased audience engagement.

The new digital publishing capability delivers content in a print replica format, including stories and ads, augmented with special digital content such as video, image galleries, supplementary content, and live web updates.

 

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Speak with an Ignite Expert

To learn more about how to ignite better business performance with Ignite Technologies’ solutions & services, please request a meeting with an Ignite Customer Success Manager.