Engineering & Design

CAD, EDMS and PLM

Optimize and streamline technical illustration creation, configuration, and management to improve product cycle though powerful, flexible and extendable tool-set

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Auto-Trol

The Ignite Auto-Trol technical configuration tool is an on-premise solution and includes two products Konfig and Technical Illustrator. Konfig is a single configuration management toolset with integrated electronic document/data management (EDM), product data/lifecycle management (PLM), and workflow (WF) capabilities in a single integrated solution. Technical Illustrator is a computer-aided design (CAD) software to create and manage technical illustrations.

 

Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the Ignite Customer Support Program. The Program offers three service tiers: Platinum, Gold, and Standard.

Ignite’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution. Among a total of 7 benefits, the Auto-Trol Platinum Support program includes:

  • Always-On Support: Access to support 24×7, with Severity 1 issue response time in less than one hour
  • Forever Upgrades: Maintain superior performance, stability and security of your Ignite solution to carry you forward for years and years without the requirement of paying new license fees for new versions
  • Ignite Prime and Prime Kickstart: Accelerate your use of Ignite’s Prime program with Prime Kickstart Services which includes configuration and installation of one Prime eligible solution annually.

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Consulting Services

Maximize the return on your investment with Ignite’s Consulting Services. From advisory and process consulting through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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Speak with an Ignite Expert

To learn more about how to ignite better business performance with Ignite Technologies’ solutions & services, please request a meeting with an Ignite Customer Success Manager.